Telelift Datenschutz

Information obligations in the event of a collection of personal data from the person concerned pursuant to Art. 13 DSGVO (data protection regulation)

Data processing at Telelift

Status: April 2022

As the party responsible for data protection, we want you to feel secure when visiting our website, also with regard to the protection of your personal data. We take the protection of your personal data very seriously. Compliance with German and European data protection regulations is a matter of course for us.

In the following, we inform you about the processing of personal data during communication and correspondence with us. A description of the data processing on our website can be found here. For better readability, the language form of the generic masculine is used. It is pointed out at this point that the exclusive use of the masculine form is to be understood as gender-independent.

 

I. Comprehensive information - valid for all following descriptions of data processing

Responsibility

Responsible for all data processing described herein is:

Telelift GmbH
Frauenstraße 28
82216 Maisach
Germany
(hereinafter referred to as "Telelift")

 

Our data protection officer can be reached at the following address:

DataCo GmbH
Dachauer Straße 65
80335 Munich
Germany
www.dataguard.de
(hereinafter referred to as "DataGuard").

 

Legal basis

Processing of applicant data

  •     88 DSGVO in conjunction with § 26 BDSG-(federal data protection act) new
  •     6 para. 1 lit. a DSGVO
  •     6 para. 1 lit. b DSGVO

Processing of interested party data:

  •     6 para. 1 lit. a DSGVO
  •     6 para. 1 lit. b DSGVO
  •     6 para. 1 lit. f DSGVO

Processing of customer data:

  •     6 para. 1 lit. b DSGVO
  •     6 para. 1 lit. f DSGVO

Processing of supplier data/service provider data:

  •     6 para. 1 lit. b DSGVO
  •     6 para. 1 lit. f DSGVO

 

II. Rights of the affected persons

Insofar as we process personal data from you, you are automatically entitled to the following rights under the DSGVO:

1) Right of information:
You can request information pursuant to Art. 15 DSGVO about your personal data processed by us. In your request for information, you should specify your request in order to make it easier for us to compile the necessary data. Please note that your right to information may be restricted by other regulations.

2) Right to rectification:
If the information concerning you is not (or no longer) accurate, you can request a correction in accordance with Art. 16 DSGVO. If your data is incomplete, you can request that it be completed.

3) Right to deletion:
You can request the deletion of your personal data under the conditions of Art. 17 DSGVO. Your right to deletion depends, among other things, on whether the data concerning you is still needed by us to fulfill our legal duties.

4) Right to restriction of processing:
Within the framework of the requirements of Art. 18 DSGVO, you have the right to demand a restriction of the processing of the data concerning you.

5) Right to object:
In accordance with Art. 21 DSGVO, you have the right to object to the processing of data relating to you at any time for reasons arising from your particular situation. However, we cannot always comply with this, e.g. if a legal provision obliges us to process.

6) Right to complain:
If you believe that we have not complied with data protection regulations when processing your data, you can lodge a complaint with the competent supervisory authority, which will examine your complaint.

 

III. Use of cookies

1. Description and scope of data processing
Our website uses cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.
The following data is stored and transmitted in the cookies:

  • Language settings
  • Frequency of page views
  • Use of website functions

The user data collected in this way is pseudonymized by technical precautions. Therefore, an assignment of the data to the calling user is no longer possible. The data is not stored together with other personal data of the users.

2. Purpose of data processing
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page change. We need cookies for the following applications:

  • Adoption of language settings
  • The user data collected through technically necessary cookies are not used to create user profiles.
  • These purposes are also our legitimate interest in processing the personal data according to Art. 6 para. 1 p. 1 lit. f DSGVO.

3. Legal basis for data processing
The legal basis for the processing of personal data using cookies is Art. 6 para. 1 p. 1 lit. f DSGVO.

4. Duration of storage, possibility of objection and elimination
Cookies are stored on the user's computer and transmitted from there to our website. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to use all functions of the website in full.
If you use a Safari browser version 12.1 or higher, cookies are automatically deleted after seven days. This also applies to opt-out cookies, which are set to prevent tracking measures.

 

IV. Processing of data of interested parties:

Telelift collects and processes data of interested parties on various channels. Interested party data are all personal data of parties interested in a service provided by Telelift. The following data is processed for contact purposes:

  •     First and last name
  •     Salutation
  •     E-mail address
  •     Position in the company
  •     Phone number

 

Telelift collects data from interested persons in the following ways:

  •     Inquiries via the contact form on the Telelift website
  •     Requests by message to Telelift employees, e.g. via email, LinkedIn Messages, Xing Messages or other communication channels.
  •     Requests at trade fairs or other events at which Telelift employee data is disclosed with the aim of establishing contact.
  •     Doing your own research on potential prospects on business directories, contact information on websites or professional networks.
  •     Independent contact with Telelift company

 

We process your personal data for the following purposes:

  •     Information about Telelift services
  •     Preparation of quotations
  •     Processing of inquiries from interested parties
  •     Preparation and implementation of pre-contractual measures, in particular transmission and agreement of contract conditions with the aim of concluding a contract
  •     Establishment, implementation of the contractual relationship
  •     Inclusion in our contact database
  •     Contact purposes (e-mail, telephone)
  •     Direct mail in the form of telephone calls and e-mails 

 

Data collection takes place in the first step on the basis of legitimate interest. Here, a weighing of interests always takes place. Here, we weigh the rights and freedoms of the person concerned against the interests of Telelift.

The following service providers are involved in our processing of personal data in the prospect process as data processors:

  • Salesforce
  • Microsoft Dynamics 365 Business Central

 

V. Processing of customer data and their service providers

At Telelift, personal data is processed in a customer relationship management tool. The following personal data of employees who are employed by Telelift's customers are processed:

  •     First and last name
  •     Title and academic degrees
  •     Gender
  •     E-mail address
  •     Position in the company
  •     Phone number
  •     Assigned role within the company
  •     All personal data made available to us in the course of customer communication

For the processing of the data, your consent is obtained during the submission process and reference is made to this privacy policy. Alternatively, it is possible to contact us via the email address provided. In this case, the personal data of the user transmitted with the email will be stored. The data will be used exclusively for the processing of the conversation.

Telelift collects data from individuals in the following ways:

  • Requesting personal data from the person himself/herself or receiving personal data from an employee of the customer company as part of the conclusion of the contract with Telelift. This may also concern employees of service providers of the customer company.

We process your data for the following purposes:

  • Customer management and customer care - esp. the processing of customer inquiries
  • Direct mail in the form of telephone calls and e-mails 
  • Invoice creation
  • Fulfillment of post-contractual measures
  • Assertion, execution or defense of legal claims
  • Establishment, implementation and termination of the contractual relationship

The data processing takes place on the basis of the contractual relationship, as well as on the basis of the legitimate interest. A balancing of interests always takes place. In doing so, we weigh the rights and freedoms of the person concerned against the interests of Telelift, in the form of contract performance against our customers.

The following service providers are involved in our processing of personal data of customer data as processors:

  • Salesforce
  • Microsoft Dynamics 365 Business Central

 

VI. Processing of Supplier Data / Service Provider Data:

Telelift processes personal data of suppliers and service providers. This is necessary for business operations. The following data is processed by suppliers:

  • First and last name
  • Title
  • Gender
  • E-mail address
  • Phone number

Telelift collects data from individuals in the following ways:

  •     Obtaining personal data directly from the person concerned by contacting them through suppliers;
  •     Obtaining personal data directly from the person concerned by contacting them through Telelift;
  •     Research in yellow pages or websites; or
  •     Receipt of personal data by third parties

We process your data for the following purposes:

  • Advertising
  • Execution of orders and purchase orders
  • Testing and optimization of demand analysis procedures
  • Consultation of and exchange of data with credit agencies to determine creditworthiness or default risks
  • Assertion, execution or defense of legal claims
  • Measures for business management and further development of our products and services 

The data processing takes place for the establishment or execution of a contractual relationship, as well as on the basis of the legitimate interests of Telelift.

The following service providers are involved in our processing of personal data from suppliers/service providers as processors:

  •     Creditreform
  •     Salesforce
  •     Microsoft Dynamics 365 Business Central

 

VII. Storage period

We do not store your personal data for longer than is necessary for the purpose for which it was collected. This means that data in our systems is destroyed or deleted as soon as it is no longer needed. Reasonable measures are taken by Telelift to ensure that your personal data is only processed under the following conditions:

1. for the duration that the data is used to provide you with a service
2. as required by applicable law, contract, or in view of our legal obligations
3. only for as long as necessary for the purpose for which the data was collected, or longer if required by contract or applicable law, applying appropriate safeguards.

If the data is no longer required for the fulfillment of contractual or legal obligations, it is regularly deleted, unless its - temporary - retention is still necessary, in particular for the fulfillment of legal retention periods of up to ten years (see the German Commercial Code, the German Fiscal Code and the German Money Laundering Act).